Alena Chaney

Reviews

Review of buymeacoffee

Waiting 15 days for a payout..

Waiting 15 days for a payout... I didnt receive anything. I think this is a scam

1
Date of experience: Apr 29, 2019

Review of buymeacoffee

It was super easy to donate …

It was super easy to donate to a venue that you want to help out with a little each month. I did however have some trouble getting it to stop. Probably my inexperience with tech. The staff however (Tina) was quick to help

4
Date of experience: Nov 29, 2023

Review of binance

**Binance is Racist and Unfair**

Binance claims to be a global platform, but in reality, they discriminate based on something no one can control: their place of birth. I was a loyal user for years, yet one day, my account was shut down—not because of any wrongdoing, but simply because of where I was born. This is not just unfair; it’s a violation of basic human rights. We don’t choose where we are born, but Binance chooses to judge and exclude people based on it. No matter how advanced their platform is, a company that practices such blatant discrimination does not deserve trust or support.

1
Date of experience: Feb 06, 2025

Review of apple

To Apple Product Feedback Team

To: Apple Product Feedback TeamSubject: Feedback Regarding MacBook Experience – Hardware & Support ConcernsDear Apple Team,I'm writing to share my recent experience with a MacBook issue that has not only impacted my productivity but also shaken my trust in Apple as a long-time customer.I've used Apple products for over 15 years — iPhones, Apple Watch, AirPods, and several MacBooks. I’ve always admired Apple’s commitment to design, performance, and customer experience. However, this recent situation has left me disappointed and exhausted.The MacBook in question experienced persistent crashing and performance issues that were not detected by in-store diagnostics. Despite multiple visits to the Apple Store, resets, and extensive troubleshooting, I was initially told by a senior-level engineer that the issue was likely user error or third-party software. This conclusion was frustrating, as I had already ruled those out.Eventually, thanks to the incredible support of Majella from Apple Cork, the true cause was identified: a hardware fault with the display — something missed by the standard diagnostic tools used in-store. She took the time to walk me through advanced logging (using Capture Data 9.11.0) and forwarded the results to Apple’s senior engineers. It was only then that the hardware defect was confirmed.This situation highlighted a few key concerns I hope Apple will consider:Diagnostic Reliability: If your in-store tools cannot detect hardware faults accurately, customers are at risk of being misdiagnosed and dismissed.Listening to the User: I felt repeatedly unheard, despite having a technical background. This added unnecessary stress and extended the time to resolution.Support Burden on the Customer: I’ve spent lunch breaks collecting logs, taken calls during work hours, and navigated complex processes — all to prove that the problem wasn’t “user error.”I’ve always associated Apple with simplicity, elegance, and user trust. But this experience felt like the opposite. I expected a premium product and service — especially at this price point — and unfortunately, I received neither.Going forward, I suggest that:More advanced diagnostic tools be made available in-store.Support teams maintain greater humility and curiosity when investigating edge-case issues.Apple prioritizes the emotional and time burden these issues place on loyal users.I still believe in Apple and its values. This is why I’m sharing this feedback. My hope is that future customers won’t have to go through the same experience I did just to be heard and helped.Thank you for your time and for taking this seriously.Sincerely,Chun

1
Date of experience: May 19, 2025

Review of buymeacoffee

Waiting 15 days for a payout..

Waiting 15 days for a payout... I didnt receive anything. I think this is a scam

1
Date of experience: Apr 29, 2019

Review of buymeacoffee

It was super easy to donate …

It was super easy to donate to a venue that you want to help out with a little each month. I did however have some trouble getting it to stop. Probably my inexperience with tech. The staff however (Tina) was quick to help

4
Date of experience: Nov 29, 2023

Review of binance

**Binance is Racist and Unfair**

Binance claims to be a global platform, but in reality, they discriminate based on something no one can control: their place of birth. I was a loyal user for years, yet one day, my account was shut down—not because of any wrongdoing, but simply because of where I was born. This is not just unfair; it’s a violation of basic human rights. We don’t choose where we are born, but Binance chooses to judge and exclude people based on it. No matter how advanced their platform is, a company that practices such blatant discrimination does not deserve trust or support.

1
Date of experience: Feb 06, 2025

Review of apple

To Apple Product Feedback Team

To: Apple Product Feedback TeamSubject: Feedback Regarding MacBook Experience – Hardware & Support ConcernsDear Apple Team,I'm writing to share my recent experience with a MacBook issue that has not only impacted my productivity but also shaken my trust in Apple as a long-time customer.I've used Apple products for over 15 years — iPhones, Apple Watch, AirPods, and several MacBooks. I’ve always admired Apple’s commitment to design, performance, and customer experience. However, this recent situation has left me disappointed and exhausted.The MacBook in question experienced persistent crashing and performance issues that were not detected by in-store diagnostics. Despite multiple visits to the Apple Store, resets, and extensive troubleshooting, I was initially told by a senior-level engineer that the issue was likely user error or third-party software. This conclusion was frustrating, as I had already ruled those out.Eventually, thanks to the incredible support of Majella from Apple Cork, the true cause was identified: a hardware fault with the display — something missed by the standard diagnostic tools used in-store. She took the time to walk me through advanced logging (using Capture Data 9.11.0) and forwarded the results to Apple’s senior engineers. It was only then that the hardware defect was confirmed.This situation highlighted a few key concerns I hope Apple will consider:Diagnostic Reliability: If your in-store tools cannot detect hardware faults accurately, customers are at risk of being misdiagnosed and dismissed.Listening to the User: I felt repeatedly unheard, despite having a technical background. This added unnecessary stress and extended the time to resolution.Support Burden on the Customer: I’ve spent lunch breaks collecting logs, taken calls during work hours, and navigated complex processes — all to prove that the problem wasn’t “user error.”I’ve always associated Apple with simplicity, elegance, and user trust. But this experience felt like the opposite. I expected a premium product and service — especially at this price point — and unfortunately, I received neither.Going forward, I suggest that:More advanced diagnostic tools be made available in-store.Support teams maintain greater humility and curiosity when investigating edge-case issues.Apple prioritizes the emotional and time burden these issues place on loyal users.I still believe in Apple and its values. This is why I’m sharing this feedback. My hope is that future customers won’t have to go through the same experience I did just to be heard and helped.Thank you for your time and for taking this seriously.Sincerely,Chun

1
Date of experience: May 19, 2025

Review of buymeacoffee

Waiting 15 days for a payout..

Waiting 15 days for a payout... I didnt receive anything. I think this is a scam

1
Date of experience: Apr 29, 2019

Review of buymeacoffee

It was super easy to donate …

It was super easy to donate to a venue that you want to help out with a little each month. I did however have some trouble getting it to stop. Probably my inexperience with tech. The staff however (Tina) was quick to help

4
Date of experience: Nov 29, 2023

Review of binance

**Binance is Racist and Unfair**

Binance claims to be a global platform, but in reality, they discriminate based on something no one can control: their place of birth. I was a loyal user for years, yet one day, my account was shut down—not because of any wrongdoing, but simply because of where I was born. This is not just unfair; it’s a violation of basic human rights. We don’t choose where we are born, but Binance chooses to judge and exclude people based on it. No matter how advanced their platform is, a company that practices such blatant discrimination does not deserve trust or support.

1
Date of experience: Feb 06, 2025

Review of apple

To Apple Product Feedback Team

To: Apple Product Feedback TeamSubject: Feedback Regarding MacBook Experience – Hardware & Support ConcernsDear Apple Team,I'm writing to share my recent experience with a MacBook issue that has not only impacted my productivity but also shaken my trust in Apple as a long-time customer.I've used Apple products for over 15 years — iPhones, Apple Watch, AirPods, and several MacBooks. I’ve always admired Apple’s commitment to design, performance, and customer experience. However, this recent situation has left me disappointed and exhausted.The MacBook in question experienced persistent crashing and performance issues that were not detected by in-store diagnostics. Despite multiple visits to the Apple Store, resets, and extensive troubleshooting, I was initially told by a senior-level engineer that the issue was likely user error or third-party software. This conclusion was frustrating, as I had already ruled those out.Eventually, thanks to the incredible support of Majella from Apple Cork, the true cause was identified: a hardware fault with the display — something missed by the standard diagnostic tools used in-store. She took the time to walk me through advanced logging (using Capture Data 9.11.0) and forwarded the results to Apple’s senior engineers. It was only then that the hardware defect was confirmed.This situation highlighted a few key concerns I hope Apple will consider:Diagnostic Reliability: If your in-store tools cannot detect hardware faults accurately, customers are at risk of being misdiagnosed and dismissed.Listening to the User: I felt repeatedly unheard, despite having a technical background. This added unnecessary stress and extended the time to resolution.Support Burden on the Customer: I’ve spent lunch breaks collecting logs, taken calls during work hours, and navigated complex processes — all to prove that the problem wasn’t “user error.”I’ve always associated Apple with simplicity, elegance, and user trust. But this experience felt like the opposite. I expected a premium product and service — especially at this price point — and unfortunately, I received neither.Going forward, I suggest that:More advanced diagnostic tools be made available in-store.Support teams maintain greater humility and curiosity when investigating edge-case issues.Apple prioritizes the emotional and time burden these issues place on loyal users.I still believe in Apple and its values. This is why I’m sharing this feedback. My hope is that future customers won’t have to go through the same experience I did just to be heard and helped.Thank you for your time and for taking this seriously.Sincerely,Chun

1
Date of experience: May 19, 2025

Review of whatismyipaddress

I don't know yet

No Body

5
Date of experience: Sep 02, 2017

Review of vrbo

VRBO is all about the host, not the guest

Property was listed on VRBO but (apparently) was an Expedia property that I booked on VRBO. Arrived at the property, dropped off our luggage and went to a friends home for a few hours. Came back to discover that the front door hadn't locked. We tried locking it for the night upon returning and it wouldn't lock (it was broken). Contacted the host and was told we'd have to wait until the next day at 10:00am for the maintenance person. So we slept in an unlocked unit in an unfamiliar city and state. We didn't feel too safe that night. And to top it off, we couldn't go anywhere the next day until after the maintenance person arrived and a locksmith had to be called to fix the lock so that we could then start our day around noon. We only had the unit for 2 nights so 1/2 of the only full day that we had in the area was wasted waiting for the VRBO we rented to get the front door lock (temporarily) fixed. There was WAY more issues then that and when I got back to my home a few weeks later I contacted VRBO about all of the issues we experienced and after much run around I was finally able to issue a complaint and asked for a full or at least partial refund ($400 which was 1/2 of what we paid). After 2 months of getting the run around from VRBO on multiple attempts to find out the status of the issue, always being met with the same canned answer of something like "rest assured our team is working to resolve your issue", VRBO finally escalated the complaint and I was immediately told that refunds are "at the sole discretion of the property host". Of course they are!To top it off, the fact that it was a property that was listed like a hotel with several units (apparently that's how to know this is an Expedia property) that makes it an "Expedia reservation made through VRBO". Which in the end means that I can't even write a review for the property on either Expedia or VRBO. The only place I was able to write a review for this property was on Google and TripAdvisor, and anywhere else I can find to do so. But not on the only platform that ensures that the guests writing the reviews actually stayed at that property (for the most part as I'm sure there are ways around it where the host can get more positive reviews for themselves). In the beginning of me trying to issue my complaint I kept being told by VRBO that I needed to contact Expedia. But when I contacted Expedia I was told that because I made the reservation through VRBO, that I had to contact VRBO. So I was being given the run around from BOTH VRBO and Expedia. I would be willing to bet I will get a reply for this review from VRBO and it will be met with yet another canned response about how they "understand how important it is for me to provide feedback on your experience" and how they "understand that this situation may feel frustrating" and how my "feedback is valuable, and they want to thank me for sharing my experience with them, as it helps them improve their platform and the services they provide". Even though all of that is clear BS. VRBO is all about the host and not the guest. Stay FAR AWAY from using VRBO!!!

1
Date of experience: Mar 28, 2025

Review of seatgeek

Seat Geek is the Worst

Please avoid Seat Geek they are the worst. I bought tickets to a play today. They were a last minute purchase. I bought them about 2 hours before the performance. After 30 minutes with no tickets I started trying to chat with Seat Geek (they have no customer service phone number). In over 90 minutes I never received a response on Chat. There we are at the venue, no tickets, and no response from Seat Geek. They are the worst. This company clearly does nothing to verify if a seller is legit. They are practically encouraging and supporting fraud. If a company isn't willing to have a customer service phone number it is a clear sign that they are so crappy they had to turn the phones off to avoid angry customers.

1
Date of experience: Dec 13, 2024

Review of messenger

It’s alright like

Good app. Annoys me that as soon as a call drops it doesn’t show in my call log. So you people realise that this could majorly affect my screen time! No wonder the kids screen time is limited. Might consider it for myself

3
Date of experience: Apr 06, 2020

Review of issuu

First time user

First time user, I'm impressed. This company sticks to its values, goals, and amazing expectations. Great Job Issuu

5
Date of experience: Aug 29, 2023

Review of bluehost

Bluehost has always been great

Bluehost has always been great. Reliable service and strong customer service. When I reached out to "pause" my hosting, they tried to retain me for a year at a discount, but they weren't too pushy.

5
Date of experience: Jun 13, 2025

Review of activecampaign

The service is already SLOW, buggy, unstable... why would you add AI

They apply classic ARPU techniques to increase the revenue per customer, but in the worst possible way. We started paying $200/mo and we're now close to $1k/mo (we're leaving the service of course), without any improvements, and with prices increases that are arbitrary... like implementing AI -- The service is already SLOW, buggy, unstable... why would you add AI instead of actually having a decently working product and then increase your price. Their north star is lost and I don't see a future for this company, so I believe that is better to choose someone else as a email marketing tool

1
Date of experience: Nov 01, 2024

Review of 99designs

99designs creativity and quality design!

99designs is an amazing site to obtain original artwork/ designs/ logos in an environment where designers from all over the world compete and you pick the winner. Our organization has used 99designs for the past several years and we are extremely happy with the creative process and winning design. The cost is extremely reasonable especially given the number of designers available and the quality work they submit!

5
Date of experience: Apr 15, 2019