Love Zoom and will continue to use. BUT, they signed me up for and charged my credit card for an annual plan when I believe that I only signed up for a monthly plan which I would cancel once my quarterly large family call was completed. Not a real problem since I should have noticed charge sooner than five weeks after the fact. Still okay until I tried to correct the mistake. Very difficult to even find a phone number to get a credit. Phone response system is poor and agent, Jane, (almost assuredly not her real name) was nice, but not very competent and discounted me after 30 minutes. All proving that NOTHING IS SIMPLE!
