Zoom operates with extremely questionable renewal practices that every customer should be aware of.I purchased a 12-month subscription with no intention to renew. Zoom failed to send any renewal reminder, automatically attempted to charge me again without notice (breaching UK/EU consumer law), and refused multiple cancellation requests — even though no payment was successful, and no services were used.Their support team repeats the same scripted excuses and hides behind vague “fairness” arguments, ignoring their own Terms of Service which allow termination for nonpayment after 5 days. Instead of fixing the issue, they prioritize squeezing customers into unwanted, unpaid renewals to protect their own profits.This is not how ethical businesses operate.I am taking my complaint to Citizens Advice, the Consumer Ombudsman, and other regulatory authorities.If you value transparency, fairness, and customer service — stay away from Zoom.
