My Zoom account was cancelled even though I had paid the renewal fee 2 months prior. I reported this and Zoom gave me the name of who cancelled my subscription. Which was a Zoom renewal employee. They said they would elevate the issue and email me right after we got off the call. They did not email me. Also, the price of the subscription was not $10 more than when I originally renewed 2 months previously. When I brought this up on the call Nicola stated that their prices do go up. I asked why I was paying more if I renewed 2 months previously and somehow my subscription was cancelled without my doing or knowledge. I also waited 40 minutes on hold to get a live person. For a tech product, it seems odd that Zoom does not have a call back feature when your time in line isup. Worst customer service ever!
