With a paid account, it automatically commits you to renew a yearly subscription. I wanted to ensure we choose in 12 months time whether we renew. When I went to select 'cancel auto-renew' for the subscription, the only option is Zoom deceptive phrase of 'cancel my subscription'. I thought it wouldn't terminate the expensive use for the next 12 months we paid for but I was anxious just in case. No accident for the dilemma they cause, a ploy to make people nervous that they are potentially wasting the the current paid access they have for the next year. I work for a small not-for-profit organisation & like milios at present we needed Zoom to operate. I needed to use my personal credit card to pay. I am only acting manger here, was really nervous to 'cancel the membership' I'd just paid hundreds of dollars for. Greedy & deceptive wording I feel. Also when I rung to clarify, the salesperson couldn't answer this question , I was told I would be contacted RE: my query & NEVER WAS. I second another users sentiments " Been trying to reach Zoom for support. No replies at all. I guess Zoom's support model is just like Facebook's. Takes money, no support. Looking elsewhere now.Plus the security is not great on Zoom & it could be alot more user friendly-in SO MANY WAYS
