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Zoom emailed me a 30% discount offer to…

On Jan. 31, 2023, Zoom emailed me a 30% discount offer to renew my Pro subscription. The offer expires Feb. 23. Great! I'll take it. Followed the link to my account page. I see the 30% discount. I click on it. Then nothing. No Apply button, nothing showing up on my billing page, no one answering in Billing, sales won't help me because it's a billing question. Waiting on hold for forever with billing. So let's use the chat bot. When I tell them they haven't answered my question, I'm told my account doesn't include chat support! Even though we've chatted. Even though I have a Pro account. I've tried for weeks now to get an answer to this very basic question - how do I apply the discount you offered me?

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Date of experience: Feb 15, 2023