We were using Zoom as a company for years. Our needs changed and then we started to try to downgrade our license count and omg it's like trying to cancel a gym membership. Zoom: We need a meeting! Me: No we don't. Just cancel the licenses please.Zoom: we need a meeting to discuss why you want to downgrade.Me: No we don't. Just cancel the licenses please.Zoom: oh, looks like you are on a yearly plan and cannot cancel.Me: no we aren't. It's monthly. Please cancel.Me: closes the ticket. I'll cancel the credit card we pay with before dealing with this any longer.
