Zillow is quick to respond when a person shows interest in a home. However, almost every agent they refer doesn’t follow up after the initial call. When you get an agent that makes an effort they almost always have no experience and no support staff to help them. Use another home app if you need a home within a timeframe. If you aren’t in a rush, I guess they may be ok. But keep in mind you may be competing with Zillow for houses now!! They are actually purchasing homes here in GA and I was bidding on a house and found out they were as well!! That was it for me. I don’t know how that’s even ethical. But right now nothing is in real estate. Everyone is trying to make $$ and I even know of an agent that bought two of his own listings.