zara

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Dreadful customer support

Tried 3 times to get a receipt by email that the in store staff told me was easy to arrange, ha, ha, not at all easy, the first so called agent told me after taking all the details that I would get the receipt by email in 24 hours. You guessed it, no email. Called on their chat again, they don' t even give you a minute to type a reply before saying they think you have gone, I mentioned this and finally typed the details to 2 other agents, one of which said he could not find any details, third agent said they would send out another receipt nothing happened. They have now sent me a copy of the receipt that I can return so watch this space.

1
Date of experience: Apr 08, 2024