The most horrible customer service. I received a kids zara sweater for my toddler as a gift. The size was smaller for him so I went to zara store just the next week to get it exchanged for size. When I reached the store, I found out that the sweater was actually bought 3 weeks ago and the day of me reaching the store was one day later than their return window. Well, i was not looking to return. Inwas looking to exchange. But no! They wont even entertain an exchange on 31st day. When I asked her store associate of what should I do with the sweater, she just shrugged and said ‘not my problem’. I called customer service the next day and they said they’ll get me an exception because its just one day and the product was a gift. My friend (who bought the gift) should get an email. 1 more week passes, no email. I called customer service again and they have no record of my last correspondence (the previous customer service guy didnt even bother recording the details of my call) and that now its definitely too late. I just received an email saying its over the return period. But dude! I’m not looking for return. I’m looking for exchange- of size! What do I do with a kids sweater thats smaller than my toddler’s age?I’m so mad at zara now. I was actually planning to start shopping from zara kids for my toddler but they just lost a customer- permanently with their arrogant correspondence and behaviour. Just the way they speak man! So full of themselves.Bye bye zara, I just deleted your app!
