So disappointed in Zara, considering how much I shop there. Terrible service. Tired of talking to AI. I paid for next day delivery, Yodel driver didn’t deliver it , next day comes same story , he was showing me on the map as a next stop and then turned the map off sending me an email AGAIN that it won’t be delivered today either. Tomorrow is Sunday and they don’t work that’s already 3 days. Customer service is terrible in Zara. AI generated that takes 30 min wait between each message, you should be lucky to be redirected to an agent. They keep telling me I should wait till the end of the day for the delivery , it’s 7:00 pm , I already received an email that it won’t be delivered today and I am being told that I should wait till the end of the day when I already know it’s not being delivered. Why am I paying next day delivery? I understand things happen but at least have a better customer service and reimburse me. I shouldn’t be begging for my money when you both failed with your service. Unbelievable and very disappointing.By the way I no longer need that dress. It was for the occasion. Thank you for letting me down .
