Literally the worst online shopping experience and customer service on the face of the planet. I purchased a pair of shoes and jeans that were both too large. I sent them back in the same package, both items with tags attached and in perfect condition. They sent me an email that they couldn't refund for my shoes because something was missing with one of the shoes. They had the audacity to mail me back one shoe!!! They lost one of the shoes and are blaming it on me and my refunding me. When I called customer service, I could barely understand the rep. I asked to be transferred to a manager and she said Zara does not have managers that take calls. Insane!!! I'll never buy from them again.
