I have been trying to get a refund for a missing item for 3 weeks. You get through to an online agent. Can't speak to anyone. They keep saying they are reviewing your case. Nothing. I've tried to contact them endlessly. I spend a lot of money with Zara but try to resolve refunds for parcels they have failed to send out and you are ignored. Love the clothes Zara, I do not however love your customer service. It's dire and dishonest.
