Yesterday I drove 20 minutes to make a return and because their system wasn't updating, I was unable to return the clothes. I bought the clothes online 4 days ago! I asked the manager if they are going to pay for the interest my credit card is incurring while I wait for their systems to update my order. Today I called Customer Service and spoke to some lazy rep who couldn't transfer me to Supervisor nor provide me with FREE shipping label. No, I have to pay to return the clothes. So my time wasn't valuable? The wasted gas to drive to the store? The $600 worth of clothes I just bought is ALL going back. Never will I shop at ZARA.
