zara

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Zara has the worst customer service…

Zara has the worst customer service I’ve ever experienced, and they clearly don’t care about their customers! I received an ivory top with a stain in the underarm area, even though the tags were still attached. I returned it due to its poor quality, but now they’re sending it back to me, claiming it doesn’t meet their refund policy. Unbelievable! And it’s not like you can email with pictures what was sent by them!!!!

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Date of experience: Dec 18, 2024