Looks like my gifts were something from an old flee market!! Bought perfume gift sets online for convenience (not convenient) for my nieces for Christmas and when they arrived the boxes were all ripped and seals broken like they'd been previously used or open by someone else! I purchased 6!! I contacted Zara via there WhatsApp 2 full days of conversations because 1.5 hours between replies from Zara on day 1 had to restart the complaint on day 2! To be told they send me out replacements however I'd have to get the other items back to them within 7 days. Or I'd be charged again! Baring in mind I purchased these for Christmas online, because I own a salon and cannot get out I'm fully booked in this period! Hence buying online !! So can't risk to be charged again for faulty items! So now left with crappy presents!! Such low value items- such poor customer service I'd never use them again!
