Following up on my complaint that the delivery driver had stolen my parcel… I got in touch with the Zara customer service after Evri told me there is nothing they could do. Adity explained in repeating what EVRI had told me, that the parcel got “damaged beyond repair in transit”. Firstly, hardly possible since these were fabric shirts. Secondly this is clearly a cover up, failing to accept responsibility of poor recruitment and filtering staff members who take advantage of the loopholes within their delivery system. This felt like an insult to my intelligence. So I asked to take this further and raise this complaint further. They passed me on to Preeti who then heard me out and told me to wait 48 hours to hear back from them so they can review my case. They didn’t write back to me and I had to chase them up, which is where I spoke to Paras. Who simply said no compensation is possible. Absolute joke!
