zara

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Avoid Avoid Avoid.

Avoid Avoid Avoid.I ordered a dress which came damaged. I want to return but Zara want me to cover return cost. It is a small fee but that is not the point. If I ordered and changed my mind then no problem paying a return fee. But the item was damaged. When I contacted Zara, their suggestion was to go to a store to return it for free. I live 50 miles from nearest store!! Horrible customer service

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Date of experience: May 01, 2025