I’ve shopped at Zara for years, but this recent experience left me incredibly disappointed and frustrated. I ordered a pair of pants in size Small — what I received was an Extra Large. The removable tag was labeled correctly, but the sewn-in tag clearly said XL. A clear mistake on Zara’s part.To make matters worse, they took over a week just to ship the order, which cut into the already limited return window. Zara’s return policy starts from the order date, not the delivery date — which is extremely misleading. I was just one day past the return deadline when I contacted them, but realistically, I should have had nearly a week left because of their own shipping delays.Despite this, Zara refused to accept the return, offer store credit, or make any kind of exception — even though the error was completely on their end. The item was unworn, and I reached out right away.The lack of accountability and rigid customer service is incredibly disappointing for a brand of this size. Zara has lost my trust — and likely my future business.
