I’ve been a loyal Zara customer for years — over 80% of my wardrobe comes from Zara, and I make purchases almost every month. But this latest experience with Zara and Sameday Bulgaria has been unacceptable.I placed an order, paid for it in full, including shipping, and the parcel has been stuck at the so-called warehouse in Varna for over two weeks. There is no real address, no way to collect the parcel, and no one answers the phone or emails — not at Sameday, and not at ZaraCare.If you’re going to require prepayment and offer no option to pay on delivery, then you must guarantee actual delivery. Right now, I’ve paid — and received nothing.I reached out to ZaraCare during business hours, but got no reply. I’m extremely disappointed, and I don’t want to lose trust in a brand I’ve supported for so long. Please treat this matter seriously — this is not how loyal customers should be treated.
