zara

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Returned 3 items using the return…

Returned 3 items using the return service in store. I was refunded only for 2. There is no phone number to query this so using WhatsApp but getting no reply. After about 50 minutes an agent assigned.Asked me a question and as I’m typing the reply, it says agent left and started again back to asking me for order no.Tried using AI on ZARA message and no response.Frustrating and making me angry whilst not getting anywhere with the service

1
Date of experience: Jun 23, 2025