Ordered £561 worth of clothes online for my daughter. She didn't like them. Completed returns information and this was accepted 2nd June and I was advised in an email a courier would be sent to collect and that I'd be emailed a return label. No label was ever received and the courier never turned up. I tried contacting Zara help via their chats on Facebook; instagram; and X and nothing was ever resolved despite them saying it was exscalated and to wait 48 hours. I literally wasted hours doing this almost every day. They previously had an issue with my address and kept mistaking Jersey (UK) for Jersey, USA and they couldn't quite get their heads around this. In the end I raised a dispute with American Express explaining the situation and they credited my account almost immediately and closed the dispute. I suggest you all do the same if possible. Zara clearly don't care about customer service and the fact that you can no longer speak with a human on the phone or email your case and you have to rely on chats that then cut out or don't have enough characters for you type proves this.
