YouTube

1.6
1.6 from 660 Reviews and Ratings
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Impossible to reach Customer Support who then Gaslight customers

Despite having a very premium service cost, they have no customer support. I raised an issue in their Google forum and it got closed as off topic, despite it being directly asking about a bug / false flag on youtube.I managed to wrangle chat support via Google 1 Support system where the support staff gaslit me constantly and could not understand simple statements I was making. I escalated the chat and had an email chain where I raised the issue all over again only to be fobbed off with contradictory advice and that they would not help me.Frankly, if this was a cable company or other service at the same price point treating your customers like this would be unacceptable.

1
Date of experience: Jan 01, 0001