Ripping us off. We canceled advertising with Yelp back in February. We were told that there was 30 day notice to cancel the contract. In the meantime, they changed reps, "lost" the cancellation notice and we've been billed for April as well. 3 separate occasions of being on the phone on hold for 2 or more hours, and a mile long paper trail via email that literally no one will respond to. Was told that if we increase our ad budget that our reviews go up, but the number of leads they provide our business is next to nothing, and conversions are a straight up ZERO. Steer clear of Yelp, they're extortionists and oh yeah, I have 32 pages of 4 to 5 star reviews that they have excluded versus 5 pages of bad ones they have excluded. Can't find a rhyme or reason to it and they can't even prove that the reviews are from verified purchasers. Don't walk, run away from them and don't commit any of your $$ to them. FB ads and other platforms are way more productive to advertise on.
