05/2024 We recently received a low star rating, which of course YELP has displayed, but we are not able to respond unless we sign up. This truly is extortion and kidnapping of a company's reputation. 01/2024 Yelp has a habit of hiding a companies good reviews and keeping a company's star ratings down. The company I work for has NEVER paid or solicited reviews from our customers. YELP keeps hiding our 5 star reviews, saying that their algorithm is the best for deciding what reviews to allow. I do not have this issue on any other review sites where we are located. I do not know if advertising more with them would improve our ratings, but we are not going to pay YELP for our stars. YELP cannot be relied on for a true picture of a company. My date of experience is actually more like 2023
