The website is useful for checking on service announcements, changing profile stuff, etc. However, if you have a real problem it is very difficult to find help. You know when you run a troubleshooter in windows and it fails to find a solution? Xbox.com is exactly like that. I have spent well over eight hours trying to find a way to accept the new terms of service for a child account, and after finding absolutely nothing on the website, nor a place where I could talk to a real human being, I found the solution. I had to borrow a second Xbox controller, then sign in to both the account I was trying to accept changes on, and the parent account. To sign in to the parent account, I had to use an "app password," a random string of numbers and letters buried deep under "Your Microsoft Account Security Information." Only after both accounts were signed in using two separate controllers (who would've guessed?) was I able to accept the new changes. *sigh*At least I know for next time...
