my controller made mysterious ghostmoves and i sent it to the service.it arrived 3 days later at their office by ups.so 4 days passed and the status changed from in charge to your product was sent so i thought a new controller is on it's way,but none of that.we have october 14th now and nothing happens.no controller came.i contacted the service multiple times and all they said was we dont know what happened we gonna contact you.no one contacts me.how can you call this service?