Worst customer support from any company I’ve ever done business with. Microsoft should be ashamed of how they are taking advantage of their long-time, loyal customers. In my MOST RECENT case with Xbox support, my new controller began malfunctioning. The left stick would strafe up constantly. The controller just falls outside of the policies 3 month warranty, however, this controller has been virtually unused, and in perfect cosmetic condition. Not only is there not a live representative to hear my case, their online support is simply the most basic troubleshooting steps that to my knowledge has never helped anyone. I have been using Xbox products for 15 years, not anymore. I can’t afford to play the buggy games, with their buggy and terrible service, with their broken hardware, any longer. It truly is pitiful to see a company that has done so well in the past, being pulled down and tarnished by their own crappy business model and behavior. Goodbye forever, Microsoft. Will miss you with nostalgia, for that’s all that’s left.
