If I could give this 0 stars I most definitely would. I tried contacting the support because when I got my new WiFi service my Xbox REFUSED to connect to the internet but all my other devices had no problem. I tried calling the number, they directed me to a webpage...the webpage directed me to another separate site for submitting a service request....that service request told me I needed to contact them before I could finish the request. It then sent me back to the webpage the number sent me to. Then I put my number in to get a callback, waited the 6 minutes, got a phone call and pressed 1 to be connected with an agent....no one ever picked up, there was no dial tone, no hold music, nothing. HIGHLY disappointed in this service and I will not be purchasing Xbox again which really sucks because I love the console but if I can’t have tech support when I need it then what’s the point of having it.
