i bought a brand new controller for the xbox that was faulty and would continually disconnect.their automated system said to send it back for a replacement. the replacement was also faulty from first use, so sent that back the following day. that was nearly 4 weeks ago and still yet to receive the replacement. keep getting fobbed off with i have to wait x number of working days for a response. they came back saying it was delivered, but that was the first replacement. they then said the second one was sent, but it wasn't. chased that up, again have to wait minimum 3 working days to find out, then they come back with nothing. then found out, they dont replace with a new one, a used refurb, which is probably why that one was faulty too. most normal shops replace a new item with a new item! most places once they realise you have been let down several times. even though the second replacement was supposed to have been sent 3 weeks ago, every time i chase it, they start the enquiry again...so now i have to wait another 10 working days to get any information!!! it has now been well over a month since i sent the first faulty product back!TERRIBLE SERVICE
