I can not believe how XBOX can get away with taking £90 from me for Fifa 25 that does not work properly, has never worked properly and are refusing to give me a refund!! Career mode does not work, my young son has not been able to use it at all, and this was his birthday present. I have tried all trouble shooters provided by both EA and Xbox. Both have admitted they can not solve the issue, and are blaming each other. Xbox have admitted the refund needs to come from them, and yet they are still refusing to give me a refund, this is nothing short of theft. How can a multi national company not have a refund service where you can actually talk to someone? This can only be done online, and then I just get an automated email response refusing my refund, where it is obviously not even been looked at. I have wasted hours trying to get this problem resolved. I would never, ever recommend Xbox to anyone ever. I have had to give them the one star as it won't let me give them zero.
