I am writing to file a formal complaint regarding the permanent suspension of my Xbox account, which I believe was issued unfairly and without sufficient justification or communication.On May 15, 2025, my personal computer was infected with a trojan virus, which may have caused unauthorized activity on my account. Upon discovering the security breach, I immediately took corrective action by performing a full system reset on May 29, 2025, to remove any remaining threats and secure my information.Shortly thereafter, I was notified that my Xbox account had been permanently suspended. I was not provided with clear details about the violation, nor was I given an opportunity to understand or appeal the decision. This has resulted in the loss of access to my digital purchases, most notably Minecraft, which I had legitimately bought through my account.I respectfully request the following:A complete explanation of the reason for the permanent suspension.Any evidence or logs that justify the action.A formal review of my case in light of the security breach.Either the reinstatement of my account or an alternative solution, such as restoring access to my paid games or transferring them to a new account.I am a responsible and honest customer who has taken every possible step to ensure the security of my account. I feel strongly that this situation has been mishandled, and I request that Microsoft/Xbox reconsider their decision.
