Disappointed with my recent HP experience. Bought a brand new printer from them six months ago, the design of which seemed particularly flimsy and the materials cheap. With minimal use of the scanning bed, the hinges of the scanning lid became unaligned so the top wouldn't close. HP asked for a video of this issue and in attempting to demonstrate the problem, a plastic hinge broke off and fell inside the printer. Despite the item being well within the warranty period, they are saying they don't cover damage. The printer has experienced normal use, I didn't chuck it down the stairs or anything. I have found the quality of the product and the customer service subpar. Don't recommend purchasing from them. An item of such cost should really be able to function adequately far beyond six months.
