I signed up for a discounted 12 month trial period to WSJ Digital for 4.99 per month. They made zero attempt to contact me or alert me before the trial period ended and instead started charging me full price at 39.99 per month. I was charged twice before realizing the problem. Then I had to actually call them to cancel since why make things easy on the web site, and of course they aren't open Saturday evenings or Sundays. Got through today and they did not apologize or offer to refund me the difference. Instead they tried to lock me into another trial period where no doubt at the end they would forget to remind me and charge me full price yet again. Tone deaf customer service reps and unscrupulous "negative option billing" policy means they have lost me as a customer for life.
