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Cancellation of subscription is ONLY via phone call

I typically prefer to keep negative reviews to myself as a choice, but I couldn't help writing this one. So I tried to cancel my subscription and I was told that I must call to cancel for security reasons. Now, I have an idea of risks, and I do not see any such security risks or concerns that exist at cancellation, that didn't exist, even more so during subscription. Rather, I only see an effort to make cancellation of existing subscriptions difficult and force subscribers to stay. Therefore, I think it is rather disingenuous and a very poor service to have an available service for SEAMLESS online subscriptions, but then have a compulsory requirement to make a call (with applicable charges) to cancel an existing subscription.I honestly do not know why actions such as this are not termed illegal. As I write this, I have not been able to reach the contact number I was asked to call, not to mention that I have do make this call internationally considering where I live. All I can say is, if you are planning to subscribe, note this little detail before you go further.

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Date of experience: Feb 23, 2022