The way you create forms is OK, but what happens when you spend time creating forms in the free version and you don't see any warning regarding that the data entered by the user won't be visible until you pay?OK, lets say that I didn't see a clear warning for that and lets say that it was my fault. I didn't noticed until I saw the big paywall. My team spent days and hours optimizing marketing campaigns just to get traffic to our webstite with the main goal that people complete de leads form.After three days running our optimized and successfully campaigns, we got 330 leads from that form. We were very happy that all our effort was worth it, but we became very disappointed very soon.We decided to pay (at this moment, it's valid to make clear that this sounds like extortion or ransomware) just to get our data and get in touch with these people in a hurry. When we got back to WP to activate the plugin it didn't show any warning telling us about making backup for something before update to the paid version!Guess what? After updating the plugin I got a dashboard with zero entries to show!!! We went to all the options to see if our contacts were located in another place (you know, we went into panic), but with no luck. I've opened a ticket, but for now I don't have any response from them.Reading in their support articles, they say that you must do a carousel of things and some artifices to don't lose the entries. Why on earth you work in this sh*!tty way? OK, lets say that you have your reasons to do those tricks to extort people and not show data until your customer pay, but why on earth you don't code something that automatically show the entries after people pays??? Your customer don't need to make BACKUPS OF ANYTHING! YOU MUST MAKE THINGS CLEAR, REALLY EASY AND USER FRIENDLY!Ironically, I recieved an informational e-mail from you and someone was wearing a shirt with the message: "Make things stupid simple" 🙄... but you are doing the opposite, you make life hard to your customers. Who will recover my 330 lost contacts? That means time and money lost! I doubt you will do a refund on those things, I bet you will say "I'm sorry for the confusion, blah, blah...". It's all that you say in all the forums you reply. You blame your users for something that is clearly your fault! Stop acting like a scammer and stop saying "I'm sorry" and get sure to make things easy for your customers!FOR NEW USERS: Don't get extorted by this company. There are a lot of free forms plugins and a lot of ways to get form entries without paying a penny. It's a shame how this company acts. The 5 stars rate on this site is from people who didn't lose this amount of data or people who paid first and then started to create forms or simply fake reviews.There's a lot of people that feel scammed the same way, sadly I did notice about it after losing my 330 leads.EDIT: there's a topic in WP forums regarding this same behaviour.Don't buy this sh!t!
