If I could give WOOT a zero star, I would. I had the misfortune of owning a product that WOOT sells. It is a battery operated water tester, which appears with a photo on their website. It appeared that possibly the only way to change the batteries was to destroy the rubber feet that were hiding screws underneath. Before I attempted to do this I wanted to verify with customer service that this was the only way to change the batteries. I sent numerous emails to their customer service and support which were always replied with a form letter that had nothing to do with my query. After several times explaining the situation, I finally got a response that said they couldn’t help me unless I sent them an invoice proving I own the product. After several more emails I finally got a response that said to send them a link to their product on their website so that they knew what product I was talking about. I did send a link and that’s the last I heard from them. WOOT is probably the worst customer service I’ve ever experienced. This all happened between mid-May and beginning of June 2025.
