wetransfer

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Good software really poor support

Transfers seem to work okay. Where this falls down is the fact that when you doing work requiring a transfer and need support sending emails that don't get responded to undermines the other obvious benefits. When will IT companies realise that great software alone does not make a great product without great support services.UPDATEthis reply is typical. It reads well, right, but the link provided is to a bot!!!! Then a form to fill in. Good customers service is not replying to a forum to give the impression you care whilst leaving your customer stranded, it's picking the phone up, calling the customer, apologising and fixing the issue. REALLY POOR CUSTOMER SUPPORT

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Date of experience: Oct 02, 2023