Wayfair is cheating customers by selling this light fixture. Per my electrician, it is not UL listed, so it is not legal to sell in the US. It only has 2 wires and NO ground. There are no instructions, not even a Q code to scan to get help from the mfg. Not even a copy of my invoice as proof of purchase. Searching online for the company listed as the Mfg. I found it does not exist. There is no website or info at all. I want to return it for a FULL refund as it should never have been sold. It is defective and useless. I am 72, disabled and do not drive. I would need a paid pick up to return it and Joshua told me that it would be 18.99 to have that done, plus I would be charged for the original shipping to send this illegal item to me. I am sure the rep I spoke with was only doing what he was told to do, claiming he could not help, but I will be sharing my horrid experience with Wayfair on every social media site and review site I can find so no one else gets ripped off like this!! Also interesting is the 1 star review I wrote on the site WAS NOT POSTED! No surprise as it would warm other shoppers not to buy!This is what they post as their ethics and "Community Guidelines."Wayfair Community GuidelinesWayfair’s goal is to make shopping for your home easy and exciting. Part of that mission is making our customers confident in their decision to shop with us. So how do we do that? Well, the answer is that you do that. You are part of our supportive community of shoppers whose honest, thoughtful perspectives help other customers make purchases they’re thrilled about.What someone chooses to bring into their home is incredibly personal, which is why we believe in the power of your words to help fellow shoppers make those personal decisions. Whether it’s leaving a review on our website or expressing your thoughts on one of our social channels, sharing your genuine, original experiences is integral to strengthening the community that keeps our customers coming back for more wonderful shopping experiencesHelp us continue to foster a supportive, trustworthy community by following the community guidelines below.• Be authentic. When it comes to leaving feedback, honesty is the best policy. Customers want to hear the good and the not-so-good. Your real, unbiased opinions make for the most helpful and reliable opinions. When reviewing or posting, go ahead and put all your cards on the table!• Be thorough. The more detail you provide, the better. If you’re writing a review, what were the color and size of the item you bought? How does it look in your space? Has it held up well over time? Be as comprehensive as you can be. Think about what you value when reading customer reviews or social posts – return the favor!Wayfair Community GuidelinesWayfair’s goal is to make shopping for your home easy and exciting. Part of that mission is making our customers confident in their decision to shop with us. So how do we do that? Well, the answer is that you do that. You are part of our supportive community of shoppers whose honest, thoughtful perspectives help other customers make purchases they’re thrilled about.What someone chooses to bring into their home is incredibly personal, which is why we believe in the power of your words to help fellow shoppers make those personal decisions. Whether it’s leaving a review on our website or expressing your thoughts on one of our social channels, sharing your genuine, original experiences is integral to strengthening the community that keeps our customers coming back for more wonderful shopping experiencesHelp us continue to foster a supportive, trustworthy community by following the community guidelines below.• Be authentic. When it comes to leaving feedback, honesty is the best policy. Customers want to hear the good and the not-so-good. Your real, unbiased opinions make for the most helpful and reliable opinions. When reviewing or posting, go ahead and put all your cards on the table!• Be thorough. The more detail you provide, the better. If you’re writing a review, what were the color and size of the item you bought? How does it look in your space? Has it held up well over time? Be as comprehensive as you can be. Think about what you value when reading customer reviews or social posts – return the favor!• Be respectful. Think before you write. Any posts containing offensive, harmful, or inappropriate content will be removed. Let’s continue to champion a safe, welcoming, and inspiring community.They say that home is where the heart is. Thanks for putting heart into your reviews so that Wayfair can continue to be a home for all of our customers – including you. Search help topics (e.g. returns)
