Bought a vanity from Wayfair when I received it It was all busted up, called Wayfair to see what they could do for me and was told after sending pictures it was in such bad condition that they don’t want it back and for me to rent a truck or call a company to have it removed at my cost. I said are serious At my cost!!!! And they won’t give me a discount on the replacement vanity even though I have a plumber to hook it up here today that cost me money and the inconvenience, but have to wait two weeks to receive a new one. I told them just to cancel the whole order and the supervisor told me she canceled the order and that a refund will be issued. Call back after seven hours later to make sure that they issued me a refund and was told oh now we want the vanity back after I already dumped it in a dumpster as was told to do by there supervisor (yes this is real no lies) and the new supervisor told me there is a possibility I won’t get a refund because I already dumped it (this is 7 hours after the first supervisor told me to rent a truck and dumped it and supervisor said come on you really dumped it already (felt like she called me a liarI have talk to 6 representatives 4 supervisor and no one is able to help me and if you try to talk to someone higher, they’ll tell you that’s not possible the higher up don’t take phone callsWayfair is by far has the worst customer service I have ever dealt with ( and I’m 60 years old) . I’m telling you DO NOT DEAL WITH THIS COMPANYThere lack of customers service and there ability to help is non-existing
