wayfair

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Absolutely terrible customer service. Surprised they are still in business.

We had a night stand arrive that was clearly a return. It was damaged on all surfaces and was even taped together on the back with packing tape.We decided we would get a refund for this item as it was broke beyond repair and should have been sold as a used item at best.However Wayfair said that we needed to return the product for a refund even though we had already disposed of it.Wayfair expected us to disassemble the night stand, find a new box, and ship this back even though it was damaged on all sides.

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Date of experience: Aug 22, 2023