I am deeply disappointed with my recent purchase experience from Wayfair. I ordered a fan on September 8, 2023, which was promptly delivered on September 9, 2023. However, the nightmare began when I hired an electrician to install the fan on September 11, 2023. The electrician informed me that the fan was defective, as he was unable to securely fasten the bolt and nuts to anchor the fan blade.In my frustration, I immediately reached out to Wayfair's customer service for assistance. I was assured by their representative that someone from the manufacturer would contact me shortly to address the issue. It has now been five days since that assurance, and I have not received a single call or communication from the manufacturer.What is most infuriating is that I was informed by Wayfair's customer service that I cannot return the fan unless the manufacturer contacts me to troubleshoot the problem. I find it absolutely baffling that I am being held responsible for contacting the manufacturer when Wayfair was the one who placed the order on my behalf. I have no means of contacting the fan manufacturer, as no information was provided to me.All I desire at this point is a refund for this defective product. It is unfair and unreasonable for Wayfair to expect me to navigate this issue when it was their responsibility to deliver a functioning product in the first place. The fact that Wayfair's website does not even offer a straightforward option to return the item adds to my frustration. I am left with a non-functional fan, an unresolved issue, and a profound sense of disappointment in Wayfair's customer service and product quality.
