I ordered a hot tub on 8/20/2023, with an expected arrival date between 9/27/2023 and 9/30/2023.I have called 4 times to check on shipping date, and get the same story, "your item is prepared for shipment and will be picked up by freight company tomorrow." Same story day after day since my first contact on 9/20/2023.The order on Wayfair even shows expected delivery of 9/28/2023. Today is 9/26/2023.Worse is that if I cancel, it may take "up to 72 hours for cancellation to be logged into Wayfair system" during that time the item can be released to freight company and get shipped to me!!!!! How is that good business!
