They know they are selling faulty and low-quality products and they are banking on things not breaking in the first 30 days. Likely most the bad reviews dont' get posted cause mine didn't post for months until I really insisted. I bought a couch from Zipcode Design that just broke from daily use a little over a year after purchasing. Mind you I weigh less than 130 pounds, so I was shocked when I heard the crack when I sat on it. Tried contacting them, no help.