I think Wayfair deserves zero stars. I will NEVER shop at Wayfair again. I received my ottoman and it was damaged. I bought it as a replacement ottoman sleeper. I have had this same one for 15 years. I needed to replace it because my uncle with dementia is staying with me and the old one is finally starting to come apart. They asked me to upload pictures and I did, 3 times. I am still waiting for a return label and or a call back from the so called resolution department I still have an ottoman with a hole in it and they still have my money. They have not offered to replace or refund the ottoman. Their customer service gets zero stars as well as management. I will buy the ottoman from Walmart, it cost more but I don't care as long as I dont have to deal with Wayfair anymore!
