I have been a business customer of wayfair for many years and a personal customer for more. I have always been at least mostly satisfied with both quality and customer service. I bought a mattress that is of average to poor quality despite it being $899. I've had it 30 days and see on the website that it is now $399. They will not price match or offer a discount of any kind. I know why it was discounted because it's very cheaply made. Customer service was an absolute waste of time. I will be sending the mattress back purely on principle. They would rather throw away a mattress that is opened than discount it to a more appropriate cost. I'd rather lose the $100 for return shipping than allow them to get away with this. This company has become trash. I canceled my business account and will never order from wayfair or their partners again.
