I really would rate Wayfair with a zero stars review right now because it am so angry that the use vendors who don’t care about quality products or customer satisfaction. 30 days is not sufficient time to know if a product is good or not. Wayfair does business with manufacturers who sell faulty damaged products. 1) I purchased a half glass slab door that Wayfair sent with the glass broke. I brought it before the install and only found the glass was broken when I opened the box which was 30 days after it was shipped. I had to fight like hell for it to be returned and to get my money back.2) I brought a heavy duty pocket door kit from Wayfair. It is by Villar Home Design in the description. After much effort Villa Home Design customer service responded but stated they were not the manufacturer they said was Discount Hardware. I explained that I got stuck in my bathroom 2 times since the pocket door was installed in January. I brought the pocket door kit in November. Despite sending them a video of the damage and giving full explanation that the glider on the rail was getting jammed on the soft close, the refused to claim their responsibility and blamed the problem on the door being improperly installed, which is BS. No one wants to help with this faulty damaged product and I am afraid to use the door in fear I will be locked in my bathroom again.30 days is not sufficient to know if a product is good or not. In cases like mine mine more needs to be done to compensate the customer.
