I've been buying from Wayfair for years, their products are not the best but they are good for the price. I will no longer be buying from them due to their poor customer service and consideration. I purchased a rug that when received was too small. I started the return during the return window but then had a family emergency that resulted in travel and not returning home for some time. When I returned I went to complete the return only to find out I was a day late. I contacted customer service and they said someone would contact me within 5 business days. 1 month and multiple chats and phone calls later, they now can't do anything. I was not even asking for a full refund as I wanted to purchase the same rug in a bigger size. I was asking for credit and a return label to send them back the untouched rug. This is will be the last purchase I make from them.
