I was a customer for years and had the Wayfair credit card with large limit . I also became an invited Tried and True member . Then I found what an unethical company this really is . Several orders thru the program became waitlisted then conveniently never came back in stock . Thus no option to review . One item delivered never changed order status from shipped to delivered within the 30 days so I had that held against me ! I had over 175 reviews with photos I had submitted without fail for every possible order . All of a sudden I was out of the Tried and True program . At first I was told I was still active on the program and it was a glitch . I then called and finally a very rude supervisor came on the phone and said I had been removed for failing to submit reviews and I was not the only one calling and nobody removed would ever be reinstated ! And she said the program was ending and being phased out ! I was devastated as I religiously had always reviewed and photographed every item possible ! Now I see all over the internet of new invitations going out to join Tried and True as well as emails being sent out to select 4 items monthly instead of two !! More lies they had told me . Conveniently some of my photos and reviews disappeared , back ordered couch was cancelled , and the invitations continue go out to have others join this program . I cancelled my account and credit card . The numerous purchases on the card and reviews written were why I was invited to join the program. I cancelled my card and cancelled my account . One good customer gone . Edited to add: Of course after Wayfair responded to this complaint on this website, I have had no contact from them , just as expected.
