I have had an extremely disappointing and concerning experience. I feel compelled to share this to warn potential buyers from buying anything at all from Wayfair, as I’m sure this has to do with their warehouse conditions.Upon receiving the a chaise I ordered, I discovered it was heavily infested with mold. This was not a minor issue—there was a significant amount of mold posing a severe health risk. I immediately contacted Wayfair's customer service and, after some communication, they arranged for a replacement (after telling me I should seek medical assistance for "my injury" ???).Unfortunately, the replacement was ALSO infested with mold, identical to the original item. Despite Wayfair telling me that the replacement would undergo quality control, no health certification or proof of quality control was provided.Throughout this ordeal, the customer service experience has been frustrating. Despite clear documentation of the mold issue (including photos and detailed descriptions), Wayfair's response has been repetitious and inadequate. The repeated health hazard and significant oversight in quality assurance are deeply concerning.I mean, the least they could do is give proper disclosure that they’re selling mold-infested furniture. Otherwise, doesn’t it violates consumer protection laws?I am extremely disappointed the handling of this issue by Wayfair. I urge potential buyers to be cautious and consider this review before making a purchase from Wayfair. Safety should be a priority.
